Privacy policy

Kyden Labs is run by Kyden Ring, a sole trader based on the Gold Coast, Queensland (ABN 70 590 132 384). This policy explains how I collect, use and look after your personal information. I aim to handle it in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What I collect

When you contact me by email or phone, book a call, or send an enquiry through this website, I may collect your name, business name, phone number, email address and anything you include in your message.

I don't ask for sensitive information, such as health details, and I don't collect payment details through this website.

Why I collect it

I use your information to:

• reply to your enquiry
• prepare a mockup, demo or quote you've asked for
• provide and support the services you buy from me
• keep business records, as required by law

I won't add you to a mailing list or send you marketing unless you agree to it, and you can ask me to stop at any time.

Who I share it with

I don't sell or rent your personal information. I only share it with services I use to run the business, and only as much as they need:

• Calendly, which handles call bookings and receives the details you enter when you book
• my email provider, which stores my emails
• Vercel, which hosts this website and may keep basic technical logs (such as IP addresses) for security

Some of these services store data on servers outside Australia, including in the United States. I may also disclose information if the law requires it.

Cookies and tracking

This website does not use advertising or analytics cookies. If that changes, I'll update this policy first.

How I keep it safe

I take reasonable steps to protect your information, including using secure (HTTPS) connections and password-protected accounts. I keep enquiries only as long as I need them for the reasons above, then delete them.

Accessing or correcting your information

You can ask to see the personal information I hold about you, ask me to correct it, or ask me to delete it. Email kyden@kydenlabs.com.au and I'll respond within 30 days.

Complaints

If you're unhappy with how I've handled your information, please email kyden@kydenlabs.com.au first and I'll do my best to fix it. If you're still not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page.